Smile Club by Dental Nation
Version 1.3 · Effective 1 September 2026
These are the full terms of Smile Club membership. By selecting the mandatory acceptance checkbox at enrolment, you agree to be legally bound by this Agreement.
Applicable to Smile Club Essential, Smile Club Plus, Smile Club Elite and Smile Club Family
Contracting Entity: Dentalnation General Dental Clinic LLC SOC, operating Smile Club by Dental Nation
| Term | Agreed Position |
|---|---|
| Membership Term | 12 months from activation or renewal |
| Essential / Plus / Elite Eligibility | Members aged 18 years and above |
| Smile Club Family Base Membership | 1 Primary Account Holder + spouse + 1 registered son or daughter |
| Additional Sons / Daughters | Up to 4 additional sons and/or daughters may be added |
| Additional Son / Daughter Add-on | AED 699 per additional son or daughter. Payable using the Membership's payment option when registered at enrolment or renewal; payable fully upfront when added during an existing Membership Term. |
| Son / Daughter Age Limit | No age limit; eligibility is based on documented parent-son/daughter relationship |
| Membership Price | The price displayed and accepted during enrolment or renewal |
| Monthly Payment Option | 12-month Membership Term with an 8-month Minimum Commitment Period |
| Monthly Cancellation | Subject to the Minimum Commitment Period and the next scheduled instalment plus one additional scheduled instalment |
| Annual Payment Option | Fixed 12-month term paid in full; no voluntary early cancellation |
| Renewal | Automatic unless cancellation or non-renewal is recorded before renewal |
| Failed Payment | Suspension on Day 0; automatic retries on Days 1–5; termination on Day 6 if unpaid |
| Appointment Changes | At least 4 hours’ notice preserves the applicable benefit |
| Late Cancellation / No-show | No fee, but the applicable benefit is treated as used |
| Clinical Rule | The treating clinician’s clinical advice always comes first |
| Unused Benefits | No rollover, transfer, exchange or cash value |
| Laboratory Fees | Not included and not subject to Smile Club percentage savings unless expressly stated otherwise |
1.1 This Member Agreement and Terms & Conditions (“Agreement”) is between Dentalnation General Dental Clinic LLC SOC (“Dental Nation”), which operates Smile Club by Dental Nation (“Smile Club”), and the person who contracts for the applicable Smile Club Membership (“Contracting Member”).
1.2 For Smile Club Essential, Plus and Elite, the Contracting Member is also the Member receiving the applicable benefits.
1.3 For Smile Club Family, the Contracting Member is the Primary Account Holder. The Primary Account Holder enters into and administers the Family Membership for themselves and the Registered Family Members validly added to the Membership.
1.4 Licensed Participating Clinics and appropriately licensed healthcare professionals provide the applicable clinical services.
1.5 The following form part of the contractual arrangements governing the Membership:
1.6 Mandatory UAE federal law, Dubai law and applicable healthcare requirements prevail over any inconsistent provision of this Agreement.
2.1 Smile Club is a prepaid dental-services membership programme.
2.2 Smile Club is not dental or health insurance and does not:
2.3 Members use included benefits directly through Participating Clinics in accordance with the applicable Benefit Schedule.
2.4 Only services and benefits expressly included in the selected Smile Club plan are included in the Membership.
2.5 Treatment outside the applicable Benefit Schedule is separately chargeable and may qualify for the applicable Smile Club Member savings.
| Defined Term | Meaning |
|---|---|
| Accepted Membership Price | The Membership price displayed and accepted during enrolment or renewal and recorded in the applicable Member Summary or membership confirmation. |
| Active Membership | A Membership that has been activated and has not expired, been suspended or been terminated. |
| Annual Payment Option | A fixed 12-month Membership Term paid in full in advance. |
| Benefit Schedule | The authoritative plan-specific schedule in this Agreement setting out included services, entitlements, definitions, clinical conditions, exclusions and applicable Member savings. |
| Billing Anniversary | The monthly billing date based on the Membership Start Date. |
| Billing Cycle | The period beginning on one Billing Anniversary and ending on the day immediately before the next Billing Anniversary. |
| Cancellation Notice Date | The date on which Smile Club receives and verifies a valid cancellation request. |
| Contracting Member | The person entering into this Agreement. For Smile Club Family, this means the Primary Account Holder. |
| DN Pay | The Dental Nation payment option described in Clause 19 for qualifying separately chargeable treatment. |
| DN SOS | The Smile Club urgent dental-access service described in Clause 25. |
| Family Membership | A Smile Club Family Membership established under Clause 5. |
| Member | A person validly entitled to receive benefits under an Active Smile Club Membership, including a Registered Family Member. |
| Member Summary | The Smile Club record or confirmation identifying the selected plan, payment option, Accepted Membership Price, Membership Start Date, expiry date and other applicable Membership information. |
| Membership Start Date | The date on which the applicable Membership Term begins following successful activation or renewal. |
| Membership Term | The 12-month period beginning on activation or renewal. |
| Membership Year | The applicable 12-month Membership Term for benefit-entitlement purposes. |
| Minimum Commitment Period | The first eight months of a Membership using the Monthly Payment Option. |
| Partner | An employer, association, organisation, business or other entity participating in an approved Smile Club funding or Membership arrangement with Dental Nation. |
| Participating Clinic | A licensed clinic authorised by Dental Nation to provide applicable Smile Club services. |
| Primary Account Holder | The person aged 18 or above who contracts for, manages and is financially responsible for a Smile Club Family Membership. |
| Registered Family Member | The Primary Account Holder, registered spouse or registered son/daughter validly included under an Active Smile Club Family Membership. |
| Registered Son or Daughter | A person registered as the son or daughter of the applicable parent under Smile Club Family. “Son” and “daughter” describe the family relationship and are not subject to an age limit. |
| 4. Plans and Eligibility |
4.2 Essential, Plus and Elite may not be purchased for a person under 18 years of age.
4.3 Only the Benefit Schedule applicable to the selected plan applies to the Membership.
5.1 The base Smile Club Family Membership covers:
5.2 Up to four additional sons and/or daughters may be added, allowing up to five registered sons and/or daughters in total under one Family Membership.
5.3 There is no age limit for a registered son or daughter.
5.4 Eligibility as a registered son or daughter depends on the person being the son or daughter of the applicable parent and being supported by reasonable documentary evidence acceptable to Smile Club.
5.5 Smile Club may require reasonable identity, marriage, birth, family-relationship, guardian or equivalent documentary evidence before registering or activating a Family Member.
5.6 The Primary Account Holder enters into this Agreement for the purchase, payment and administration of the Family Membership.
5.7 The Primary Account Holder, spouse and every validly registered son/daughter are Registered Family Members and may receive the applicable Family benefits while the Family Membership remains Active.
5.8 The spouse and registered sons/daughters are intended beneficiaries of the Family Membership. They do not become personally liable for the Family Membership fee solely because they are registered under the Membership.
5.9 The Primary Account Holder is responsible for:
5.10 Each benefit expressed as applying “per registered family Member” or “per registered son or daughter” is an individual entitlement belonging only to that Registered Family Member.
5.11 Family benefits cannot be pooled, transferred, exchanged or combined between Registered Family Members unless expressly stated otherwise. Changes to Registered Family Members
5.12 Registered Family Members may not be substituted or replaced during an existing 12-month Membership Term.
5.13 A different eligible spouse, son or daughter may be registered for a new Membership Term at renewal, subject to the applicable eligibility and documentation requirements.
5.14 Genuine administrative errors may be corrected during the Membership Term where separately approved by Smile Club.
5.15 An administrative correction cannot be used to transfer unused benefits or entitlements from one person to another. Additional Son / Daughter Add-on
5.16 Each additional son or daughter beyond the one son/daughter included in the base Family Membership requires payment of the applicable AED 699 add-on fee. Where the additional son or daughter is registered as part of enrolment or renewal, the add-on may instead be paid using the Membership's monthly payment option. Where the additional son or daughter is added during an existing Membership Term, the AED 699 add-on fee is payable fully upfront.
5.17 The AED 699 additional-son/daughter add-on fee is inclusive of VAT.
5.18 The additional-son/daughter add-on may be purchased:
5.19 The monthly payment option is available for an additional-son/daughter add-on only where the additional son or daughter is registered as part of enrolment or renewal, so that the amount paid and the benefit entitlement cover the same 12-month Membership Term. No monthly payment option applies to an additional son or daughter added during an existing Membership Term.
5.20 Where an additional son or daughter is added during an existing Membership Term:
5.21 If the required AED 699 add-on fee is not successfully received, the additional son or daughter will not be activated.
5.22 An additional-son/daughter add-on cannot be separately cancelled, transferred or reassigned during the existing Membership Term.
5.23 The AED 699 additional-son/daughter add-on fee is not prorated or refunded because the underlying Family Membership subsequently expires or is cancelled, except where a refund or remedy is required by applicable law. Adult and Minor Family Members
5.24 Each competent adult Registered Family Member remains independently responsible for:
5.25 The Primary Account Holder does not automatically have authority to consent to treatment for, access confidential clinical records of, or make healthcare decisions for another competent adult Registered Family Member solely because that person is their spouse, son or daughter.
5.26 Where a Registered Family Member is under 18, the applicable parent, legal guardian or other legally authorised person must provide any consent required for clinical care or protected health-information access.
5.27 Registration under Smile Club Family does not itself constitute clinical consent.
5.28 Suspension, expiry or termination of the underlying Family Membership affects Smile Club benefit access for all Registered Family Members.
6.1 Membership activates only after completion of the applicable:
6.2 An unsuccessful initial payment does not activate the Membership, create a Membership Term or provide access to benefits.
6.3 Services completed, commenced, contracted, invoiced or paid before Membership activation are not retrospectively included.
6.4 The Contracting Member must provide accurate information and maintain current contact and payment information.
7.1 Except for the expressly stated Additional Son / Daughter Add-on fee under Clause 5, the applicable Membership price is the price displayed and accepted during enrolment or renewal and recorded in the Member Summary (“Accepted Membership Price”).
7.2 Smile Club Membership prices displayed to Members are inclusive of VAT unless expressly stated otherwise.
7.3 The Accepted Membership Price for an existing Membership Term will not be retrospectively increased during that Membership Term.
7.4 Where the Contracting Member is responsible for payment, they authorise Smile Club and its approved payment processor to collect:
7.5 An electronic invoice or receipt will be issued as applicable.
8.1 The Monthly Payment Option is a 12-month Membership Term paid through monthly instalments.
8.2 Paying monthly does not create a month-to-month Membership.
8.3 The first eight months constitute the Minimum Commitment Period.
8.4 The Billing Anniversary is based on the Membership Start Date and remains fixed during the Membership Term.
8.5 Where the corresponding Billing Anniversary date does not occur in a particular month, the Billing Anniversary for that month will be the final calendar day of that month.
9.1 A Contracting Member using the Monthly Payment Option may request cancellation through: • Email: smileclub@dentalnation.com • Official WhatsApp: +971 55 277 2311 • Smile Club Dashboard: where the cancellation function is available
9.2 The Cancellation Notice Date is the date on which Smile Club receives and verifies the cancellation request.
9.3 After completion of the Minimum Commitment Period:
9.4 No daily pro-rata calculation applies.
9.5 Where cancellation is requested during the Minimum Commitment Period, the Membership ends on the later of:
9.6 Cancellation cannot extend the Membership beyond the existing 12-month Membership Term.
9.7 A valid cancellation recorded before renewal prevents creation of a new Membership Term. Monthly Cancellation Example Start Date and Billing Anniversary: 15 January Cancellation requested: 10 October The instalments due on 15 October and 15 November remain payable. Membership remains Active through 14 December. No payment is collected on 15 December. If cancellation is submitted during the final Billing Cycle, Membership continues only until the existing expiry date and no renewal payment is collected.
10.1 The Annual Payment Option purchases a fixed 12-month Membership Term paid in full in advance.
10.2 No separate eight-month Minimum Commitment Period applies.
10.3 Once activated:
10.4 A request to cancel an annual Membership during its existing term will be treated as an instruction to stop automatic renewal.
10.5 The Membership remains Active until its stated expiry date.
10.6 This clause does not restrict a remedy required by applicable law, including where applicable to incorrect or duplicate payment, material service failure, termination without Member fault, defective service or material misrepresentation.
11.1 Membership automatically renews for a further 12-month Membership Term unless cancellation or non-renewal has been validly recorded before the renewal payment.
11.2 Smile Club will provide a renewal notice at least 30 calendar days before renewal through registered communication channels and/or the Smile Club dashboard.
11.3 The notice will identify, as applicable:
11.4 Any renewal-price change will be communicated at least 30 calendar days before the applicable renewal payment.
11.5 A renewed Monthly Payment Option begins:
11.6 A renewed Annual Payment Option begins a new fixed 12-month Membership Term.
11.7 Registered Family Members may be changed only as part of the renewal process in accordance with Clause 5.
11.8 Each Additional Son / Daughter Add-on must be renewed separately where the additional son or daughter is to remain registered for the renewed Family Membership Term.
12.1 If a scheduled Membership payment fails on its due date, that date is Day 0, and the Membership immediately becomes Suspended.
12.2 During suspension:
12.3 Smile Club by Dental Nation will automatically retry the unsuccessful payment once on Day 1, Day 2, Day 3, Day 4 and Day 5, unless payment succeeds earlier.
12.4 After Day 0 and each unsuccessful retry, Smile Club will send an automated payment-failure notification through registered communication channels and the Smile Club dashboard.
12.5 Successful payment on or before Day 5 restores the Membership to Active status without changing the existing Membership Term, Billing Anniversary, Minimum Commitment Period or benefit entitlements.
12.6 If payment remains unsuccessful at the end of Day 5, the Membership terminates on Day 6.
12.7 No late-payment fee or separate suspension fee applies.
12.8 The failed-payment retry process in this Clause applies to recurring Membership payments. An AED 699 Additional Son / Daughter Add-on is paid fully upfront before activation and therefore does not create a recurring add-on payment obligation.
13.1 Termination following failed payment does not waive amounts already contractually due.
13.2 For the Monthly Payment Option, the Member-funded outstanding contractual balance equals: Calculation: Accepted monthly Membership instalment × unpaid instalments contractually due − payments and credits already received.
13.3 Unpaid instalments may remain due up to the later of:
13.4 Smile Club will provide a final statement showing any amount due.
13.5 Payment of an outstanding balance after termination does not automatically reactivate the Membership.
14.1 A Smile Club Membership may be:
14.2 Fully Partner-funded Memberships are annual Memberships unless Smile Club expressly approves another structure.
14.3 Partner-funded and Co-funded arrangements remain subject to the applicable arrangement between Dental Nation and the Partner.
14.4 Where the Member is responsible for a Member-funded portion, that amount remains subject to the payment and failed-payment provisions of this Agreement.
14.5 Partner funding does not influence diagnosis, clinical suitability, treatment recommendations or clinical decision-making.
14.6 A Partner may receive administrative information reasonably required for eligibility, funding and Membership administration but does not automatically receive protected clinical information.
15.1 The applicable Benefit Schedule is the authoritative statement of included services, frequencies, limits, Member eligibility and plan-specific benefits.
15.2 Unless expressly stated otherwise:
15.3 A consultation, assessment, review, screening, scan or planning benefit includes only the stated service. Any treatment, procedure, medication or additional diagnostic service is separately chargeable unless expressly included.
15.4 A named imaging benefit includes only the stated imaging modality. Inclusion of a Panoramic Dental X-ray or 3D Scan does not mean all imaging is included.
15.5 Where an imaging entitlement is described as clinically indicated, the imaging is provided only where the treating clinician considers it clinically appropriate.
15.6 Care Progress Reviews and Quarterly Preventive Oral Health Reviews are review appointments and do not themselves include treatment.
15.7 Quarterly Preventive Oral Health Reviews are separate from Professional Scale & Clean sessions and are not additional cleaning entitlements.
15.8 Where a benefit is stated as “Included during an Active Membership” without a numerical annual frequency, no numerical annual frequency applies. Access remains subject to:
15.9 “Included during an Active Membership” does not mean unlimited definitive dental treatment.
15.10 Once a numerically limited entitlement has been used, subsequent eligible treatment is separately chargeable and may qualify for the applicable Member saving. Alternative or Substitute Clinical Services
15.11 A treating clinician may recommend an alternative or substitute service where clinically appropriate.
15.12 Recommendation of an alternative or substitute service does not automatically make that alternative service an included Smile Club benefit.
15.13 Unless the applicable Benefit Schedule or Smile Club expressly confirms otherwise, an alternative or additional service that is not itself an included benefit is separately chargeable and may qualify for the applicable Smile Club Member saving. Laboratory Fees
15.14 Laboratory fees and third-party laboratory charges are not included in Smile Club Membership benefits unless expressly stated otherwise.
15.15 Laboratory, fabrication, technician and external laboratory costs required in connection with a treatment or procedure are separately chargeable.
16.1 All Smile Club clinical services are provided only where clinically appropriate, safe and suitable.
16.2 A listed or unused benefit does not create an automatic right to treatment.
16.3 The treating clinician may recommend, defer, limit, modify or decline a service based on:
16.4 Where the treating clinician recommends a different service from an included Smile Club benefit, the financial treatment of that alternative service is governed by Clauses 15.11 to 15.13.
16.5 Acceptance of this Agreement is not clinical consent to treatment.
16.6 Separate procedure-specific informed consent will be obtained where required.
16.7 Smile Club does not guarantee any particular clinical, cosmetic or pain-relief outcome.
17.1 Appointments require an Active Membership and remain subject to appropriate clinic, clinician, system and appointment availability.
17.2 Cancellation or rescheduling at least four hours before the scheduled appointment:
17.3 Cancellation or rescheduling less than four hours before the scheduled appointment:
17.4 A no-show:
17.5 Priority, Enhanced, VIP and Family Priority appointment-access levels provide preferential consideration for available appointment opportunities but do not guarantee:
18.1 Where reasonably necessary because of clinical, operational, safety, regulatory or circumstances outside Smile Club’s reasonable control, Smile Club may:
18.2 Where an included service becomes unavailable, Smile Club may offer a clinically appropriate equivalent service.
18.3 An alternative or equivalent service will satisfy the Member’s included entitlement only where Smile Club expressly confirms that it is being provided as the equivalent included benefit.
18.4 Where no such confirmation is given, an alternative service recommended by a clinician is separately chargeable unless independently included elsewhere in the applicable Benefit Schedule.
18.5 Smile Club will not materially reduce the Member’s contracted benefits during an existing paid Membership Term merely for commercial convenience.
19.1 DN Pay applies to eligible treatment outside the included benefits of the selected Smile Club plan.
19.2 Where an eligible treatment plan has a total invoice or bill of AED 5,000 or more, the eligible amount may be paid through monthly payment options under DN Pay, subject to applicable terms.
19.3 DN Pay does not convert separately chargeable treatment into an included Smile Club benefit.
| Included Benefit | Entitlement | What Is Included | Conditions |
|---|---|---|---|
| Annual Complete Oral Assessment | 1 per Membership Year | Complete assessment of teeth, gums and overall oral health, including personalised preventive-care needs. | Subject to treating clinician assessment. |
| Care Progress Reviews | Up to 2 per Membership Year | Focused follow-up appointments to monitor previously identified concerns or recommended care. | Review only. Treatment and procedures are separate. |
| Professional Scale & Clean | 1 per Membership Year | Professional scaling and cleaning to help maintain healthy teeth and gums. | Subject to clinical appropriateness. |
| Panoramic Dental X-ray | Up to 1 per Membership Year | One panoramic dental image supporting assessment and diagnosis. | Clinically indicated only. Other imaging is separate unless expressly included elsewhere. |
| Fluoride Cavity-Prevention Treatment | 1 per Membership Year | Professional fluoride treatment to strengthen enamel and support cavity prevention. | Subject to clinical suitability. |
| DN SOS | Included during an Active Membership | Same-day exam + digital X-ray + pain relief consult. | Subject to Clause 25, clinical appropriateness, availability and fair use. Definitive treatment is separately chargeable. |
| Appointment Access | Priority | Priority consideration for available appointment opportunities. | No zero-wait guarantee. |
| Member Contact Support | Included | Appointment-booking and Membership support through designated channels, including WhatsApp. | Subject to applicable operating hours and channel availability. |
| Appointment Coordination | Standard | Support arranging suitable appointments across the Member’s dental-care needs. | Subject to appointment availability. |
| Routine & Restorative Dentistry Savings | 10% | 10% saving on eligible routine and restorative dental services. | Clause 24 applies. |
| Specialist Professional Fee Savings | 5% | 5% saving on eligible Specialist Professional Fees. | Clause 24 applies. |
| DN Pay | Included | Payment flexibility for qualifying treatment plans of AED 5,000+. | Clause 19 applies. |
| Included Benefit | Entitlement | What Is Included | Conditions |
|---|---|---|---|
| Annual Complete Oral Assessment | 1 per Membership Year | Complete assessment of teeth, gums and overall oral health. | Subject to clinician assessment. |
| Care Progress Reviews | Up to 2 per Membership Year | Focused follow-up appointments to monitor concerns and recommended care. | Review only. |
| Professional Scale & Clean | Up to 2 per Membership Year | Professional scaling and cleaning to help maintain healthy teeth and gums. | Subject to clinical appropriateness. |
| Panoramic Dental X-ray | Up to 1 per Membership Year | Panoramic dental image supporting assessment and diagnosis. | Clinically indicated only. |
| Fluoride Cavity-Prevention Treatment | 1 per Membership Year | Professional fluoride treatment supporting cavity prevention. | Subject to clinical suitability. |
| Smile Wellness Review | 1 per Membership Year | Dedicated consultation to discuss smile goals, cosmetic concerns and clinically suitable options. | Consultation only. Cosmetic procedures are separately chargeable. |
| DN SOS | Included during an Active Membership | Same-day exam + digital X-ray + pain relief consult. | Subject to Clause 25, clinical appropriateness, availability and fair use. Definitive treatment is separately chargeable. |
| Appointment Access | Enhanced | Enhanced priority consideration for available appointments. | No guaranteed waiting time. |
| Priority Waitlist | Included | Priority consideration for suitable cancellations and earlier appointment opportunities. | Subject to availability. |
| Member Contact Support | Priority | Booking and Membership support through designated channels. | Subject to channel availability. |
| Appointment Coordination | Enhanced | Enhanced assistance arranging suitable appointments across the Member’s care needs. | Non-clinical coordination. |
| Routine & Restorative Dentistry Savings | 10% | Saving on eligible routine and restorative dental services. | Clause 24 applies. |
| Specialist Professional Fee Savings | 5% | Saving on eligible Specialist Professional Fees. | Clause 24 applies. |
| Cosmetic Dentistry Savings | Up to 10% | Saving on eligible Cosmetic Dentistry services. | Applicable saving confirmed before treatment. |
| DN Pay | Included | Payment flexibility for qualifying treatment plans of AED 5,000+. | Clause 19 applies. |
| Included Benefit | Entitlement | What Is Included | Conditions |
|---|---|---|---|
| Annual Complete Oral Assessment | 1 per Membership Year | Complete assessment of teeth, gums and overall oral health. | Subject to clinician assessment. |
| Care Progress Reviews | Up to 2 per Membership Year | Focused follow-up appointments monitoring identified concerns and recommended care. | Review only. |
| Professional Scale & Clean | Up to 2 per Membership Year | Professional scaling and cleaning. | Subject to clinical appropriateness. |
| Panoramic Dental X-ray | Up to 1 per Membership Year | Panoramic dental image supporting diagnosis and assessment. | Clinically indicated only. |
| 3D Scan | Up to 1 per Membership Year | One 3D dental scan supporting clinically appropriate diagnosis or planning. | Clinically indicated only. |
| Fluoride Cavity-Prevention Treatment | 1 per Membership Year | Professional fluoride treatment supporting enamel strength and cavity prevention. | Subject to clinical suitability. |
| Smile Wellness Review | 1 per Membership Year | Consultation to discuss smile goals and clinically suitable cosmetic options. | Consultation only. |
| Quarterly Preventive Oral Health Reviews | Up to 4 per Membership Year | Regular reviews monitoring oral health, hygiene and preventive needs. | Review only; these are not Professional Scale & Clean sessions. |
| Specialist Consultations | Up to 2 per Membership Year | Specialist assessment and guidance for clinically appropriate needs, including eligible orthodontic and implant-dentistry needs. | Consultation only. Treatment and additional diagnostics are separate unless expressly included. |
| Personalised Treatment Plan | 1 per Membership Year | Coordinated treatment roadmap for complex or multi-stage dental care. | Planning only. Treatment remains separately chargeable unless included elsewhere. |
| DN SOS | Included during an Active Membership | Same-day exam + digital X-ray + pain relief consult. | Subject to Clause 25, clinical appropriateness, availability and fair use. Definitive treatment is separately chargeable. |
| Appointment Access | VIP | VIP-priority consideration within available appointment opportunities. | No zero-wait guarantee. |
| Priority Waitlist | Included | Priority consideration for suitable cancellations and earlier appointments. | Subject to availability. |
| DN Offers Booking Access | Included | Preferential booking access for active Dental Nation offers without joining the standard waitlist. | Subject to applicable offer terms and availability. |
| Appointment Coordination | Personalised | Personalised assistance coordinating appointments across the Member’s dental-care journey. | Non-clinical coordination. |
| Dedicated Smile Care Coordinator | Included | Dedicated point of contact supporting the Member from booking through follow-up. | Non-clinical role. |
| Concierge Dental Experience | Included | End-to-end coordination of the dental-care journey with priority support. | Does not mean all treatment is included. |
| VIP Dental Room Access | Included, subject to availability | Access to a VIP dental room where available. | Subject to clinic and room availability. |
| Routine & Restorative Dentistry Savings | 10% | Saving on eligible routine and restorative dental services. | Clause 24 applies. |
| Specialist Professional Fee Savings | 5% | Saving on eligible Specialist Professional Fees. | Clause 24 applies. |
| Cosmetic Dentistry Savings | Up to 10% | Saving on eligible Cosmetic Dentistry services. | Applicable saving confirmed before treatment. |
| DN Pay | Included | Payment flexibility for qualifying treatment plans of AED 5,000+. | Clause 19 applies. |
| Included Benefit | Entitlement | What Is Included | Conditions |
|---|---|---|---|
| Annual Complete Oral Assessment | 1 per Registered Family Member per Membership Year | Complete assessment of teeth, gums and overall oral health. | Individual entitlement. |
| Professional Scale & Clean | 1 per Registered Family Member per Membership Year | Professional scaling and cleaning supporting healthy teeth and gums. | Subject to clinical appropriateness. |
| Panoramic Dental X-ray | Up to 1 per Registered Family Member per Membership Year | Panoramic dental image supporting assessment and diagnosis. | Clinically indicated only. |
| Fluoride Cavity-Prevention Treatment | 1 per Registered Family Member per Membership Year | Professional fluoride treatment supporting enamel strength and cavity prevention. | Subject to clinical suitability. |
| Children’s Oral Health Reviews — for Registered Sons and Daughters | Up to 2 per registered son or daughter per Membership Year | Focused reviews of dental development, alignment, oral hygiene and preventive needs. | “Son” and “daughter” describe the family relationship and are not age-limited. Review only; treatment is separate. |
| Family Treatment-Planning Coordination | Included | Coordination support for Registered Family Members requiring multiple appointments or multi-stage care. | Specialist consultations and treatment are not automatically included. |
| DN SOS | Included during an Active Membership for each Registered Family Member | Same-day exam + digital X-ray + pain relief consult. | Subject to Clause 25, clinical appropriateness, availability and fair use. Definitive treatment is separately chargeable. |
| Appointment Access | Family Priority | Priority consideration for available appointment opportunities for Registered Family Members. | Subject to availability; no zero-wait guarantee. |
| Member Contact Support | Family Support | Booking and Membership support for the Family through designated channels. | Subject to applicable operating hours. |
| Appointment Coordination | Family-wide | Support coordinating appointments across Registered Family Members. | Same-day or coordinated scheduling subject to availability. |
| Smile Club Family Coordinator | Included | One support point for Family appointments, reminders, Membership questions and administration. | Non-clinical coordination. |
| Routine & Restorative Dentistry Savings | 10% per Registered Family Member | Saving on eligible routine and restorative dental services. | Clause 24 applies. |
| Specialist Professional Fee Savings | 5% per Registered Family Member | Saving on eligible Specialist Professional Fees. | Clause 24 applies. |
| DN Pay | Included | Payment flexibility for qualifying treatment plans of AED 5,000+. | Clause 19 applies. |
24.1 Routine & Restorative Dentistry Savings — 10% Applicable plans: Essential, Plus, Elite and Family. The 10% saving applies to eligible separately chargeable routine and restorative dental services. A. Eligible Routine Dental Services No. Eligible Service 1 Dental consultations and comprehensive examinations 2 Routine dental check-ups 3 Emergency dental care 4 X-rays and diagnostic imaging 5 CBCT scans, clinical photography and diagnostic models 6 Professional dental cleaning 7 Guided Biofilm Therapy (GBT) 8 Fluoride treatment 9 Fissure sealants 10 Preventive resin restorations 11 Oral-health education and personalised care plans 12 Nutritional advice 13 Periodontal evaluation 14 Scaling and root planing / deep cleaning 15 Periodontal maintenance 16 Laser-assisted periodontal treatment 17 Gum-recession treatment 18 Dental check-ups performed by a General Dentist 19 Silver diamine fluoride treatment 20 Simple tooth extractions 21 Occlusal / night guards 22 Sports mouthguards B. Eligible Restorative Dental Services No. Eligible Service 1 Tooth-coloured composite fillings 2 Glass-ionomer fillings 3 Temporary and sedative restorations 4 Aesthetic fillings used to restore decay or damage 5 Repair of chipped, cracked or fractured teeth 6 Ceramic and porcelain inlays / onlays 7 Dental crowns 8 Post-and-core restorations 9 Stainless-steel crowns No. Eligible Service 10 Root-canal treatment performed by a General Dentist 11 Treatment of dental trauma 12 Dental bridges and pontics 13 Maryland bridges 14 Full and partial dentures 15 Immediate dentures 16 Denture repairs, relines and adjustments
24.1.1 Where an eligible service is already being provided as an included Benefit Schedule entitlement, the included entitlement applies first.
24.1.2 Where clinical complexity requires referral to a specialist, the applicable service classification, professional fee and Member saving may change.
24.2 Specialist Professional Fee Savings — 5% Applicable plans: Essential, Plus, Elite and Family. Eligible Service Member Saving Specialist Professional Fees identified as eligible under Dental Nation’s controlled Specialist 5% Professional Fee Schedule applicable at the time treatment is quoted
24.2.1 The applicable Specialist Professional Fee and the Member’s 5% saving will be confirmed and quoted by the Participating Clinic before treatment proceeds.
24.2.2 The 5% saving applies only to the eligible professional-fee component.
24.2.3 Laboratory, fabrication, technician and other third-party charges are excluded.
24.3 Cosmetic Dentistry Savings — Up to 10% Applicable plans: Plus and Elite. No. Eligible Cosmetic Dentistry Service 1 Professional teeth whitening 2 In-office and take-home whitening 3 Internal bleaching 4 Porcelain veneers 5 Composite veneers 6 Dental / composite bonding 7 ICON resin infiltration 8 Enamel shaping and recontouring 9 Cosmetic smile design and diagnostic wax-up / mock-up 10 Couture Smile / smile makeover
24.3.1 The saving is up to 10% and does not mean every eligible Cosmetic Dentistry service automatically receives a 10% saving.
24.3.2 The applicable saving will be confirmed before treatment proceeds.
24.4 General Savings Rules
24.4.1 Smile Club savings apply only to eligible separately chargeable clinical or professional fees.
24.4.2 Smile Club percentage savings cannot be stacked on the same fee unless Smile Club expressly confirms otherwise.
24.4.3 Where a service could reasonably fall into more than one treatment category, Dental Nation’s applicable treatment classification will determine the Member saving.
24.4.4 Savings do not guarantee that a treatment is clinically appropriate or available.
24.4.5 The applicable treatment price and eligible Smile Club saving will be explained before treatment proceeds. Laboratory and Fabrication Charges
24.4.6 Smile Club percentage savings do not apply to laboratory fees, fabrication charges, technician charges or other third-party laboratory costs unless Smile Club expressly confirms otherwise.
24.4.7 Where a treatment quotation contains both an eligible clinical/professional fee and a laboratory or fabrication charge, the Smile Club saving applies only to the eligible clinical/professional fee component.
24.4.8 Applicable laboratory and fabrication charges will be quoted separately by the Participating Clinic before treatment proceeds.
25.1 The Smile Club urgent dental-access benefit is called DN SOS.
25.2 DN SOS includes: DN SOS: Same-day exam + digital X-ray + pain relief consult.
25.3 DN SOS is Included during an Active Membership without a numerical annual frequency.
25.4 DN SOS does not mean unlimited definitive dental treatment.
25.5 Access to DN SOS remains subject to:
25.6 The digital X-ray forming part of DN SOS remains subject to clinical appropriateness and the treating clinician’s professional judgment.
25.7 DN SOS is intended to provide the urgent examination, diagnostic support and pain-relief consultation described in Clause 25.2.
25.8 Definitive dental treatment required following the DN SOS assessment is separately chargeable unless expressly included elsewhere under the applicable Benefit Schedule.
25.9 Eligible separately chargeable definitive treatment may qualify for the applicable Smile Club Member saving under Clause 24.
26.1 Smile Club benefits may be used only at Participating Clinics.
26.2 The current Participating Clinic network will be communicated through official Smile Club channels.
26.3 Dental Nation may reasonably add, remove or change Participating Clinics.
26.4 Appointment access remains subject to clinic capacity, appropriate clinician availability, clinical suitability and the applicable plan.
26.5 A network change will not permit Smile Club to materially remove a Member’s contracted benefits during an existing paid Membership Term without providing a reasonable alternative or any remedy required by applicable law.
27.1 Dental Nation and Participating Clinics may process identity, Membership, payment, eligibility, booking and clinical information as reasonably required to administer Smile Club and provide dental care.
27.2 Administrative Membership information and protected clinical information will be appropriately distinguished.
27.3 A Partner may receive administrative information reasonably required for:
27.4 A Partner does not receive diagnoses, clinical notes, health history, X-rays or other protected clinical information merely because it funds or facilitates a Membership.
27.5 Protected clinical information may be disclosed only where authorised, required for treatment, or otherwise permitted or required by applicable law.
27.6 Under Smile Club Family, the Primary Account Holder may receive Family Membership administration information but does not automatically receive another competent adult Registered Family Member’s confidential clinical information.
27.7 Further information is contained in the Smile Club Privacy Notice.
28.1 The Contracting Member must:
28.2 Each person receiving clinical care must:
28.3 The Primary Account Holder is responsible for accurate Family relationship information and documentation submitted for the Family Membership.
29.1 Smile Club may suspend or terminate Membership access for:
29.2 Where a breach can reasonably be corrected, Smile Club may provide a reasonable opportunity to remedy it.
29.3 Immediate action may be taken where reasonably necessary for safety, fraud prevention or legal compliance.
29.4 Termination does not remove amounts already contractually due.
29.5 Where Dental Nation terminates a Membership without Member fault, any remedy required by applicable law remains available.
30.1 Membership, payment, cancellation and renewal concerns should first be submitted through: • Email: smileclub@dentalnation.com • Official WhatsApp: +971 55 277 2311 • Smile Club Dashboard: where available
30.2 Clinical complaints should be submitted to the relevant Participating Clinic.
30.3 The Member should provide reasonable information and allow Dental Nation or the Participating Clinic a reasonable opportunity to investigate and respond, without restricting urgent relief or mandatory regulatory or legal rights.
30.4 To the fullest extent permitted by applicable law, Dental Nation is not liable for indirect, incidental, punitive or consequential loss arising solely from:
30.5 To the fullest extent permitted by applicable law, aggregate liability for a non-clinical Membership-administration claim is limited to Membership fees actually paid by or on behalf of the applicable Contracting Member for the then-current Membership Term.
30.6 These limitations do not apply to liability that cannot legally be excluded or limited, including applicable liability arising from:
30.7 The Contracting Member is responsible for reasonably documented direct loss caused by their own fraudulent or unlawful use, deliberate account sharing, knowingly false information or unauthorised chargeback, except to the extent caused by Dental Nation or a Participating Clinic.
31.1 Smile Club may communicate through the Member’s registered:
31.2 The Contracting Member is responsible for keeping registered contact details current.
31.3 This Agreement may be accepted electronically through the Smile Club enrolment or renewal process.
31.4 Completion of the prescribed electronic acceptance process constitutes the Contracting Member’s agreement to be legally bound by this Agreement and the terms applicable to the selected Smile Club plan.
31.5 Smile Club may retain relevant electronic enrolment, authentication, Membership and acceptance records as evidence of acceptance.
31.6 No handwritten signature is required where this Agreement has been validly accepted electronically.
31.7 For Smile Club Family, the Primary Account Holder’s electronic acceptance establishes the Family Membership and the entitlement of validly Registered Family Members to receive the applicable benefits, without replacing any separate clinical, privacy or guardian consent required for an individual Registered Family Member.
32.1 This Agreement is governed by the applicable federal laws of the United Arab Emirates and the laws and regulations applicable in the Emirate of Dubai.
32.2 Subject to any mandatory regulatory, consumer or jurisdictional process, the competent courts of Dubai have jurisdiction over disputes arising from this Agreement.
32.3 Nothing in this Agreement excludes or restricts any right or remedy that applicable law does not permit the parties to exclude or restrict.
32.4 If any provision is held invalid or unenforceable, the remaining provisions continue in effect to the fullest extent permi tted by law.
32.5 Failure or delay in exercising a contractual right does not permanently waive that right.
32.6 No oral, advertising or promotional statement changes this Agreement unless incorporated into the applicable contractual documents or expressly confirmed by authorised Dental Nation personnel.
32.7 Dental Nation may change administrative or operational processes where reasonably necessary, provided this does not materially reduce a Member’s contracted benefits or financial rights during an existing paid Membership Term.
32.8 Amendments intended to apply to a future renewed Membership Term may be communicated before renewal and take effect from the beginning of the renewed Membership Term, subject to applicable law.
32.9 Dental Nation may transfer administration of this Agreement to a lawful successor or affiliated operating entity after appropriate notice, provided this does not materially reduce the Member’s contracted benefits or financial rights.
32.10 This Agreement, together with the contractual documents referred to in Clause 1, governs the applicable Smile Club Membership.